1 reviews | Active since Nov 2017
Left in the cold
Firstly it is nigh IMPOSSIBLE to get through to FNB Florida Road as they are going 'phoneless'!!! I then went into the branch to apply for a student loan for my daughter. Very good service with Faziela until my application was declined as 'negative comments' on my ITC report. Besides being humiliated as I KNOW I have an excellent credit record, I was frustrated because I then had to wait 20 days for ITC to revert to me. I have since received my report which is SQUEAKY CLEAN so I fail to see who in their organisation generated this incorrect information initially . Now trying to get through to the same consultant at Florida Road again is a fruitless exercise. No phones, emails not answered. And I app**** here because their slogan is 'How can we help you' - what a joke!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)