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erikpfg E

1 reviews | Active since Oct 2016

11 Oct 2016, 11:44

Left hanging in a foreign country!!!!!

<p>Applying for our residence permits here in Turkey and needed to purchase health insurance asap. Got to atm this morning and cant withdraw ANY of my money, EVERYTHING is offline and NO ONE is answering any teleohone. In fact, the line gets transferred and then just drops the call. This is the kind of help you offer your overseas clients? If I had a medical emergency who knows what the consequences might have been??!!!! Inefficiency and indifference toward your clients shows you clearly couldnt care less about people. So...Somebody tell me when can I withdraw money out of my account!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 16:19
Official

Dear erik-greyvenstein,

Thank you for your posting

We note your current concerns and advise that we were experiencing intermittent connectivity issues.

The technical issues have been resolved.

We thank you for your patience and we apologize for any inconvenience that this may have caused. ref ***

Thank you and kind regards

Complaints Resolution