Left hand oblivious to the Right hand.

I locked my banking profile whilst trying to reset my username and password, all my fault entirelyand I ended up with the message whilst trying to login to my app that says the following. Your digital banking profile has been locked to mitigate possible *****. Please visit any branch for further assistance to unblock your profile.. isnt this just great.. I tried twice at the same branch only to be told on the first attempt that they are unable to reach the call centre..At this point may I remind you *****s that I was inside a branch of FNB nogal to sort this out but they needed to call ***** dept or some call centre to help me and were unable to. I left and returned in the afternoon to again be told that they need to call the ***** department which they then made me do myself in the branch only to get cut off by one of you highly skilled dilligent operators before the problem was sorted. Then they wanted me to wait until they had finished attending to someone else so I left the branch still with my profile blocked. What has FNB come to that the branch cannot unblock your profile with your original ID...Pathetic and an absolute weaste of one's time. Why do I need to go to a branch to be told to phone the call centre