Lee from the ***** department is the worst employee ever

A month ago I called the ***** line to report an unauthorised transaction and a few weeks later I received both my cards and went to activate them at the atm, my business account works fine but I'm now trying to transfer money or withdraw from my personal account and it gives an error that I don't have access to it

Called the number specified along with the error message, not only was I sent from pillar to post but experienced the most rudest people... One of them being a "Lee" from the ***** department, some colored sounding rude excuse of a person that has no etiquette whatsoever, she said there's only one person named Lee-anne that could remove the blockage placed on my card and when she put me through and I asked for this apparent name they hung up on me. So in the entire fnb only one person is able to remove a blockage on my card???? I've never had anything bad to say about this bank or service but they are clearly losing what once was great service I need someone to contact me and fix this mess once and for-all or I can move to capitec

Ridiculous, that colored person that answered the phone shouldn't even be working there. Lots of business will be lost through that Lee lady. She's extremely harsh and rude...