Leaving the country cardless

The day before I emigrate out of South Africa, I am left cardless. #fnb "couriers" a card to me. When I started my emigration expedition I contacted my private banker and asked advice, she recommended the global account, it comes with a debit card and less foreign exchange levies. What she forgot to mention is it's not standard practice to just get the card, I have to order it. so I went on the app, just before New Years and ordered it. Last Thursday I received the call that it will be delivered yesterday to an FNB branch. Due to personal reasons it couldn't come to my house. Excitedly I went to FNB today and it's not there. I called the couriers and they just pulled up their shoulders and said it's "pending" with promises that they will "escalate" to head office. it obviously never happened. The contact person asked me to drive to fourways to come pick it up, fourways is over an hours drive, with a strong willed toddler that hates cars, a day before we emigrate, what a joyous thought. Now you may think this is a one time blunder but it happened last year as well, delivery dates where set without the courier having the card at their office.

I am utterly disappointed