MD
Monique D
1 reviews | Active since Aug 2016
24 Jan 2022, 10:21
Leaving FNB with a very sour taste
My High priority complaint on 11 Jan 22 - its now 24 January and no one has still been able to assist i get phone calls to say there is no response or update - 13 days for High priority? what happens with no high priority?
all i know is if i complained about ebucks i would have had an answer but something huge like this takes 13 days +? absolutely shocked
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Monique D's updateReviewer Update
25 Jan 2022, 14:09so now Wenzile Masina from FNB confirms there was a system error at FNB - 15 days later
now she wants to send me for scoring to now fix the **** they started and take over the loan i had to take out at a different bank ... i made it known that i do not accept any score they automatically give as after the declining and taking out a loan my score would go down - this needs to be manually rectified
also, this happened with vehicle finance in 2019 - and had to take out a loan at a different bank due to the decline - now i know it was clearly an issue from that time and if i had not performed this would not be fixed and would never have been picked up
due to the mental anguish this has had on what is supposed to be a happy time (my wedding) i have ad to seek counselling and believe FNB is responsible for the stress and torture of not having any answers until now with it being favourable on my side
also, due to this, i lost the deposit on my wedding dress and i am very wiling and able to send proof of this for FNB to cover due to their system errors
now she wants to send me for scoring to now fix the **** they started and take over the loan i had to take out at a different bank ... i made it known that i do not accept any score they automatically give as after the declining and taking out a loan my score would go down - this needs to be manually rectified
also, this happened with vehicle finance in 2019 - and had to take out a loan at a different bank due to the decline - now i know it was clearly an issue from that time and if i had not performed this would not be fixed and would never have been picked up
due to the mental anguish this has had on what is supposed to be a happy time (my wedding) i have ad to seek counselling and believe FNB is responsible for the stress and torture of not having any answers until now with it being favourable on my side
also, due to this, i lost the deposit on my wedding dress and i am very wiling and able to send proof of this for FNB to cover due to their system errors
MD
Monique D's update25 Jan 2022, 14:09
Reviewer Update
so now Wenzile Masina from FNB confirms there was a system error at FNB - 15 days later
now she wants to send me for scoring to now fix the **** they started and take over the loan i had to take out at a different bank ... i made it known that i do not accept any score they automatically give as after the declining and taking out a loan my score would go down - this needs to be manually rectified
also, this happened with vehicle finance in 2019 - and had to take out a loan at a different bank due to the decline - now i know it was clearly an issue from that time and if i had not performed this would not be fixed and would never have been picked up
due to the mental anguish this has had on what is supposed to be a happy time (my wedding) i have ad to seek counselling and believe FNB is responsible for the stress and torture of not having any answers until now with it being favourable on my side
also, due to this, i lost the deposit on my wedding dress and i am very wiling and able to send proof of this for FNB to cover due to their system errors
now she wants to send me for scoring to now fix the **** they started and take over the loan i had to take out at a different bank ... i made it known that i do not accept any score they automatically give as after the declining and taking out a loan my score would go down - this needs to be manually rectified
also, this happened with vehicle finance in 2019 - and had to take out a loan at a different bank due to the decline - now i know it was clearly an issue from that time and if i had not performed this would not be fixed and would never have been picked up
due to the mental anguish this has had on what is supposed to be a happy time (my wedding) i have ad to seek counselling and believe FNB is responsible for the stress and torture of not having any answers until now with it being favourable on my side
also, due to this, i lost the deposit on my wedding dress and i am very wiling and able to send proof of this for FNB to cover due to their system errors