Leaving FNB proves to be harder than verifying a device for their banking app.

On 5 October 2019, I sent a request to the FNB Premier Team requesting to close my account. I was duly informed that the Cheque Accounts department would be informed of my request and such, I shall be contacted to confirm the account closure. On 8 October 2019, I phoned FNB again. I was once more informed that my request would be sent to the Cheque Accounts Department and that I would be contacted to confirm the account closure. It is now 11 October 2019 but I am yet to be contacted and said account is yet to be closed.