Leaving FNB - I’m not at my limit

After contacting Ebucks I spoke to a lady called Shannahlee Tinn at Ebucks. I explained to her that during the lockdown which basically affected the month of April, I was moved down to level 4 from level 5. I explained to her that many of the Ebucks partners were closed, such as Uber, Yuppiechef, superbalist, takealot non essential items. Considering That there was a national lockdown and most customers monthly spending had dramatically changed you would think that FNB would atleast freeze your current status. But No, Shannahlee said to me that this is just something we should accept and since we could buy essentials our spend shouldn’t be affected. She also stated that most of the partners were open, this is incorrect, Uber was not open at all except for essential workers, superbalist and Yuppiechef had to wait for their permits for orders. Other companies looked after their clients during the lockdown. The Ebucks representative actually had the audacity to say to me that they have to think about their business! All I can say is I want to stop supporting this ‘business ‘ because theu no NOTHING for their clients. I am closing my account and moving to investec