Leave this Sham of a company!! Make them broke by taking your business elsewhere

So for personal reasons I had to factory reset my phone All good and well but now FNB doesn't recognise my device as a verified device that I've been using since October 2024

Me being me, I actually reached out to FNB via the app to find what I can actually do to gain access, if there are other ways of uploading documents to prove that it's actually me trying to access my own account on my own phone via an app I am, no wait, was able to access with the pin I chose

Following the advice from one the "secure chat" members Olga, I was told that I should clear the Cache on the app and restart my phone. Now I have no access to the app at all. And whoever else has been on "secure chat" before I was locked out of the banking app, says the same thing. What am I attempting to do that requires me to be verified. At the end of the day, I am the one who is actually seeking assistance not FNB flagging suspicious activity that would warrant me being locked out with a message stating that my account is under investigation. *** are you investigating when the actual registered user is asking for help? Then I kept being asking about another verified device. One that got water damaged 7 YEARS AGO!?!?!?!? In fact I only started using FNB from November 2024 after 6 years?

How can a massive company like FNB be so unfriendly with the interface that makes drawing water from a rock seem easier than being able to get verified on an app that had been in use on the same device since October 2024? With multiple salaries paid in since inception? With multiple transactions taking place from the exact device that I'm not being able to get verified on in order to use? Let me guess, just like all the other reviews, FNB will simply ignore this too, because we're small in their eyes? Why worry about insignificant account holders, right because there are businesses and millionaires keeping the pockets full of those who sit at the top of the tree, right?

As for Olga, because of her I've ended up more troubles than solutions after her sub standard advice of clearing my Cache. I hope Olga is happy that following her advice I'm now left in a position to leave this review, because there's nothing left to do seeing as though my issues aren't being resolved by FNB and it's representatives. Representatives who evidently has sub standard training, like asking someone whose apps on their phone automatically updates, if they're using the most up to date version of the App?

I've now vented and I guess that FNB couldn't even bothered to say anything regarding this, because as an unverified app user, I'm not significant enough to get problems resolved