NM
Ntuthuzelo M
1 reviews | Active since Apr 2024
27 Apr 2024, 13:49
Leave FNB while you can
Better change to another bank while you can. I Trusted FNB and they disappointed me badly, Transactions came out of my account up to R15 000, but the ***** department managed to bring them back within 7 days but the fees that was caused by those transactions over R6000 they still on account, I've been contacting fnb and even sent an email to complain and even wrote inbox on twitter, only feedback I received was the reversal of the fees has been logged. Since this year started I haven't been able to use My FNB account I'm so done with them my heart is in pieces. Even now I'm on a process of changing all bank details everywhere, I have delayed payments cause by all of this, I have bills I haven't paid.
Helpful (0)
Replies (1)0
Replies (1)NM
Ntuthuzelo M's updateReviewer Update
03 May 2024, 14:16I have sent an email, I also received email that my complaint will be resolved within 5 business working days but nothing. I tried on my side and wasted my money and airtime to try and resolve the issue and do your job. I was told that as the fees are over R5k the Team Leader need to approve the reversal, another thing I was told the woman who's name is Thobeka was suppose to fill a form when she requested the reversal and reversal department can't do anything without that form. Now can FNB please do their job because it's been a month since I've been trying to resolve the issue and it's been a year since I wasn't able to use the account, I hope I'm not gonna be charged any monthly fees for an account I don't use
NM
Ntuthuzelo M's update03 May 2024, 14:16
Reviewer Update
I have sent an email, I also received email that my complaint will be resolved within 5 business working days but nothing. I tried on my side and wasted my money and airtime to try and resolve the issue and do your job. I was told that as the fees are over R5k the Team Leader need to approve the reversal, another thing I was told the woman who's name is Thobeka was suppose to fill a form when she requested the reversal and reversal department can't do anything without that form. Now can FNB please do their job because it's been a month since I've been trying to resolve the issue and it's been a year since I wasn't able to use the account, I hope I'm not gonna be charged any monthly fees for an account I don't use