Leave FNB for your own sanity - Absolutely Appalled by FNB’s Incompetence – Sort Your System Out!

I don’t even know where to begin expressing my utter frustration and dismay at the completely unprofessional and *********** manner in which FNB’s system operates. I am currently traveling in Iguazu, South America, as part of my annual break, and instead of enjoying my trip, I’ve had to waste hours dealing with FNB’s so-called “***** prevention” system.

Last night, my virtual card randomly stopped working, apparently because of “*****ulent transactions.” This morning, I spent over an hour on the phone with an FNB ***** department consultant—who, despite being helpful, ultimately admitted that there was absolutely nothing wrong with my account. Oh, and let’s not forget the fun of getting cut off multiple times while trying to resolve this mess.

After all that, my virtual card miraculously worked again for dinner this evening—only for it to be declined yet again when I needed to pay my driver. So there I was, scrambling around like an idiot to dig out my five-year-old metal card, just so I could make a basic payment.

What the actual F, FNB? Either enable your customers with proper technology or issue us with a chequebook and an abacus, because at this point, your system is about as useful as one. It’s 2025, and yet you still can’t seem to figure out how to let a customer who has notified you of their travels actually use their money?

Fix your ****** *********** system, and while you’re at it—call me. You have my number!!!