KB
Kyle B

1 reviews | Active since Dec 2018

21 May 2019, 18:04

LEARN SOME MANNERS AND THEN TALK TO CLIENTS

Absolutely and utterly disgusted in your CREDIT CRED ***** DEPARTMENT. To have my credit card frozen over R8 and then to be treated in the most humiliating and disgusting manner by your consultant who made me out to feel like a ********. The staff at your branch are amazing but the woman i spoke to on the phone today should be given a mop and a long passage to clean rather than be allowed to speak to the very customers who pay her salary the way she spoke to me today. I will not tolerate being spoken to in this manner and i expect an apology from her... Let me give you my number.... GO LISTEN TO THE CALL and then tell me if its an acceptable manner in which to speak to clients!!!!!!! I expect you to resolve this issue sooner than later and await an apology too.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2019, 09:26
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***. 

Regards,
 
Hello Peter Complaints Team 

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