1 reviews | Active since Mar 2012
LEAKING CONFIDENTIAL INFORMATION
I app**** for a Credit Card, after the error that I encountered via Online Banking , FNB phoned me and the application was done. I received an agreement quotation stating my name and "Your FNB Application SI20*********x" however the details contained in the attachment is not my details, they are for "Miss ***x ******". It contains various sensitive details such as full name, address, ID number, Cellphone, account number, monthly income etc.
Surely this is a breach of personal information, to whom was my personal details sent which should have been confidential??
THIS IS AN UNACCEPTABLE BREACH IN PERSONAL INFORMATION FROM A BANK!!
Good Day Gustav ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Gustav ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***