lazy staff members

i logged a dispute in febuary 2017 where a company retured funds to my account but i never recieved it. i went as far as going into the bank with the Owner of the company to log a dispute and the staff members there where not helpful at all, she said that she completed the dispute and logged it but weeks later wen the owner and i whent bank we found no complaint or dispute has been laid. we logged a nother dispute in the Rivonia branch wherei was told it would take 7 days to ghet the money back , a month later nothing. it its now October and still no refund has been made. i got confirmation from the company that the amount owed to me has been released to my bank but the very rude teller ar Bryanston FNB told me that FNB does not logg complaints after 30days but myself and the company owner has been trying to ge this issue underhand since febuary. i lost my trust in this bank