Lazy staff
<p>I was placed under debt review & in less than a year have settled all my accounts. Getting paid up letters from FNB is like pulling hens teeth. My smart device account had been paid up in August last year & in April I am still struggling to get a paid up letter. Today I am told that there is a credit on the account - information that could have been given to me right at the beginning. Who trains the staff? Now I have to send another email asking for the account to be closed, go to my bank for a bank statement all for a stupip R22 then suffer through another month of endless calls for a PAID UP LETTER. I HATE THIS BANK! </p>
Good day Ms. narieman johnstone
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. narieman johnstone
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Was called immediately & issue resolved very quickly. Appreciate the fast response.
Thank you
Was called immediately & issue resolved very quickly. Appreciate the fast response.
Thank you
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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