1 reviews | Active since Jun 2015
LAZY EMPLOYEES
Around 14:15 today I arrived at FNB in Mahikeng Mall to open an account, the wait took a while, I guess it’s due to Covid-19. At 15:02 or just after I received my ticket for assistance. I had ticket number 82. I waited again for a while before I could be assisted. At exactly 15:55 my ticket number was called to teller/cubicle number 03. When I approached, the lady tells me the system is offline and that I should make arrangements for tomorrow. I stormed out and left.
My thing is, FNB closes at 15:30 because of the Covid-19 now. These people weren’t eager to assist us. Everything was just delayed so that time catches on and that they could leave. Honestly they weren’t in the mood of helping anyone. I bet nobody wanted to open an account for me because of the time and now they **** and said the system was offline. No system was offline because some people were still being assisted. I’m currently banking with Capitec and when the system goes offline in Capitec everyone is asked to leave the branch and not just a selection of people then the branch is closed until the system is back up again. I strongly believe that I was being **** to just so people could knock off. I’m very disappointed by this service and for that I doubt I would even recommend FNB Mahikeng Mall to anyone especially when opening an account.
Kind Regards
Gosego
Kind Regards
Gosego
The only minor problem I had is that after leaving the branch, I realized that I did not get my sim card which was part of the benefits of the easy account. I went back into the bank and the lady at the door/reception told me Xolani already left for lunch so she will call him on the spot. She left to make the call, on her return she told me that Xolani's response was that there was a problem with the system hence I did not get the sim card. She, the lady advised that I return to the branch on Friday (I think that's when Xolani will be in) or I can simply visit any other branch and they will give me the sim card with the loaded data and all, so i left.
Apart from that sim card issue, I received great service today in FNB Mmabatho.
Kind Regards
Gosego
The only minor problem I had is that after leaving the branch, I realized that I did not get my sim card which was part of the benefits of the easy account. I went back into the bank and the lady at the door/reception told me Xolani already left for lunch so she will call him on the spot. She left to make the call, on her return she told me that Xolani's response was that there was a problem with the system hence I did not get the sim card. She, the lady advised that I return to the branch on Friday (I think that's when Xolani will be in) or I can simply visit any other branch and they will give me the sim card with the loaded data and all, so i left.
Apart from that sim card issue, I received great service today in FNB Mmabatho.
Kind Regards
Gosego