LAZY Bankers who ignore open cases of account migrations

I have experienced the worst customer service ever, I called in on the 24TH July (spoke to Marema Mokoko) to request to migrate from Fusion Aspire to Aspire current account. Reason for this i have spoke to 5 *********** consultants who failed to explain the credit facility fee and charges. I was told to wait for a banker who will contact me. 7 days later Banker ( Vuyiseka Ndlazi- Gaulekapa) contacted me on the 1 Aug and subsequently completely ignored 4 of my emails and calls but instead reassigned the case back to Marema Mokoko without assisting. When I finally spoke to Marema Mokoko he said he does not know why Vuyiseka did not assist and merely reassigned the case back to him. After many time consuming calls to the call centre and 3 consultants later i was able to again get hold of Marema Mokoko on the 10th Aug who assured me that my case will reassigned to a banker, it is the 15th of Aug almost 3 weeks later and my account has not been migrated. 1.How hard is it to change an account? 2. I request that no fee for this credit facility fee be charged this month as i requested for the changeover of my account well inadvance and I WILL NOT pay FNB incompetence. 3. I am a long standing valuable customer with investments with FNB and I will not be treated in this way, that i practically have to beg for service. Last time i experienced such from absa i changed banks , so i am not afraid to change again and move all my **** cause clearly you don't need my business. 4. I demand a speed change over of this account and R69 charge be waved because this is unacceptable!!!!