Lazy and unhelpful to clients but protect *****sters

I logged a dispute of ***** in Nov 2023. The card was canceled and I was given a case no. Filled out a dispute resolution, gave evidence as requested. In Dec 2023 they asked for the same thing which I resent. Today they say the funds were refunded into my account, this is after I reported a dispute for a Viagogo transaction done today. There was no funds refunded.

It seems FNB is more in the business of protecting ********s and allowing our funds to be taken. Tried going onto the app like they ask as that's all they know and make it seem like we the idiots cause their app doesn't work just like their staff.

If I don't get some action from this bank, they will have to deal with the ombudsman. Even their staff are dissatisfied.