Laziest staff member - Maria

I actually love the FNB app. You can use secure chat, you can make changes. You very rarely need to speak to someone. Unless you’re unlocking your card for international use (which they should add to the app) or when you need assistance or information.

In all my years with FNB, I had the displeasure of coming across the First Lazy attendant, Maria, on the FNB app via secure chat.

The conversation is as follows; Hi there, hope you are well. I have ordered my private wealth credit card on the app (I was upgraded) does this show ? Also will the benefits like slow lounge visits etc take a while to update.

Good day MRS AQEELAH OSMAN, Maria is still attending to your query and will respond shortly.

Maria: Your credit card is private clients.

- this is the exact message. No greeting no nothing. No courtesy. I can scroll up for months and show you the quality conversations between all Fnb staff members versus Maria. Please also feel free to check my chat history.

My response: Lol sweety It's showing two because it was just upgraded Look again

Maria: And yes you do qualify for slow lounge as private clients.

My response: You're not hearing me

I then came onto here to implore someone of sound mind and who has comprehension of the English language to please assist me.

1. Can you see on your side that I have ordered the new card for private wealth via the app. 2. How and when will the new complimentary visits for lounge access be awarded or updated? Can someone escalate this?

That’s all I wanted to know.