Law on call useless

Item: FNB (First National Bank)
Rating: 1

I joined this thing in 2006 after 11 years, only to request law on call for a simple letter and be rejected. This is pure lack of customer service, I have lost faith in FNB Legal department which seems to be created to be a ****.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Dec 2017, 15:27

Hello Mnisi-mvuleni,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply12 Dec 2017, 15:27

Official

Hello Mnisi-mvuleni,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

's updateReviewer Update

03 Jan 2018, 19:31

Daffnie Govender was this a pure marketing gimmick?; as no one from FNB contacted me, so much for business response on Hellopeter.

's update03 Jan 2018, 19:31

Reviewer Update

Daffnie Govender was this a pure marketing gimmick?; as no one from FNB contacted me, so much for business response on Hellopeter.