Law on Call: Still nothing - Thinking of moving my family from FNB entirely

On the 9th of October 2020 I contacted FNB Law on Call via Hellopeter complaining about a complete disregard in client service.

Everyone showed such willingness to help, and someone by the name of Mlotshwa seemed very helpfull. She said I should send all my information through to her own email and not a team box which I did on the 22nd (this after we finalised on the issue on the 16th.)

The email I sent was 3mg large and I even received an email back saying my information was received. When I followed up on the query a month later I got the same issue that I complained about - they have not received my information.

FNB law on call is run real poorly. Either you sort my issue out or pls refund all my debits with interest because it has been a total waste of money.