1 reviews | Active since Jul 2015
Law on Call should be closed
I wrote to FNB Law on Call on the 20th Sep 2018 regarding a difficult matter i was experiencing. After a week of getting no response i emailed them again only to get a message from Boda Kauser saying "will be referring your matter to an attorney for a merit opinion". It's been 12 days and I'm starting to wonder if the really do have attorney and that i have been donating money to FNB. Please stay away from this product. Even their complaints department is useless. Law on Call will leave you out in the cold. Please stay away, you could be needing serious help one day and they will not be there .
Good Day Jerry,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Jerry,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***