Law on Call service is the worst!

I am Law on Call client,I am supposed to be paid money as I used my own attorney,I submitted all documents more than 3 weeks ago but still no payment. I call everyday and I'm told one story after another. I wouldn't recommend FNB LAW ON CALL to anyone,their service is very bad when it's top management. The legal advisor has tried her best to assist me and escalated the matter but still they don't responded. I am beyond angry with this,now the new attorneys are not able to start with my case due to this delay from FNB.This is such a big inconvenience.