Law on Call - Big advertising, 0 results

<p>I phoned law on call on Thursday 18 May for an urgent matter. Spoke to legal adviser Kauser Boda, first she said sent through the documents and I will call you back. I said 'don't you want to hear the problem? '.</p> <p>Called back on Friday to know what was going on, left a message. When she did call back, she was very uninterested in the problem but gave her advice nevertheless. She told this is what I need, I call her back 5 mins later to say I just found something. She tells me 'I'm leaving at 2, whatever you do send I can only have a look on Mon and send feedback.' It was 5 mins to 14:00 and it is now Tues, no word from FNB Law on Call. I told this lady on Thursday I have 10 days to reply to this matter and nothing from them. I have been paying for a service since July 2010, that's 7 years. Now that I really need to use this service, I'm Ignored. Does this mean I get all my premiums back for services not rendered? Don't waste your time with FNB, they are useless. I hope they go back and listen to all calls recorded!</p>