Late Smart Device

I am very disappointed in FNB today. I am trying to take out another device with them. I app**** the 20th received a successful submission email the 22nd, received no emails or calls further for a week, not so much as a tracking number. <br> <br> Today I called in and I was told they had the wrong number for me and therefore could not contact me. I find this hard to believe. I have cellphone banking with FNB, I receive email notifications and even got the first two emails to confirm the application, this is not my first device with them, I even had to fill in my number on the application form. I mean it should not be that hard for SA's most innovative bank to contact one of their clients. <br> <br> Today I finally got a sms to confirm my delivery will be here next week TUESDAY. So to recap, I got the confirmation email on the 22nd of March and I will only be receiving the device on the 5th of April and I am being charged for the SPEEDY delivery of this device. <br>