late estate attorney inquiry

I logged a request on the 20 July 2015 to FNB Estate to please supply me with information for the transfer attorneys's of my late mother's estate. Received email from FNB with the following message: Hi marabye<br> <br> Thank you for sending an enquiry to us. An FNB Trust consultant will contact you within two business days.<br> Alternatively, you may contact us directly on ***to follow up on this enquiry. <br> <br> Your FNB Trust enquiry, Reference No: 9J6SR55F<br> <br> The only call I got was from a gentle man confirm receipt of enquiry and will be forwarding the query to the manager as the last person whom ( <br> Marieta Uys) assisted with the winning up of the estate had resigned- the information I'm request is of importance to me to retrieve my late mother's funds from the city of Tshwane <br> <br> I would like a prompt resolution &amp