Late Estate Account

In September 2018 I opened up a late estate account for my deceased father at the FNB Pavilion Durban Branch. After submitting all the required documents, I was told that the account is blocked as I have not subbmitted the required documents. I went back into the branch and despite my discussions had to come back with the relevant documents. I went into the FNB Gateway branch hoping they will be more efficient. They unblocked the account. In January I tried to tranfer money into the account and it would not work. I sent two e-mails and have had no feedback. I called in and was advised that the account is once again blocked, Further to this they cannot help me and I have to go into the branch once again.

Losing a loved one is difficult enough. Incomptence and frustrating processes only worsen the situation. This is been a terrible and diappointing exprience.