SV
Sizophila V

1 reviews | Active since Jun 2015

09 Feb 2018, 23:29

Late estate account

On the 6th of January 2018 my mother passed away. She had a bit of money in her cheque account, money in her savings account and also in her 7 days notice account. Preparing for tge funeral I went to FNB to get tge money released, I went to a branch in Ulundi and I was to obtain the executor documents from the court and bring them with, I drove to Pietermaritzburg that very moment to thr high court to have the letter, which I did. On the 9th of January I went back to FNB Ulundi and they took all required documents and scanned them and brought them back to me. I waited, until I burried my mother using borrowed money with the hope that they will release the funds. On the 25th of January still nothing was happening, I went to an FNB branch in Saveways, Witbank. The lady there assisted me and told me that nothing was done. So I started everything afresh, I was told to also bring my Capitec bank statement and to write a letter requesting the funds to be realesed to my account. I waited untill the 2nd of February when I received an sms requesting me to bring forward my Capitec bank stamped statement, which I did that very same day, and went to FNB Klipfontein, the lady there took my statement and said she emailed it, I can go, when I asked her how long it will take she told me 'These things take a lot of time, you must just wait' Till today, I am waiting.. Next weekend, the weekend of the 17th I must perform a ritual for my mother but I don't have the funds and I'm still owing people the money I used for the burial. I am really frustrated.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 09:27
Official

Good day sizo90828,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been routed to Point of Presence for assistance and resolution. I have noted that they have tried contacting you this morning however you were not reachable. Please expect a call from them during the cause of the day.

The complaint reference number is ***NF.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

SV
Sizophila V's update15 Feb 2018, 13:28
Reviewer Update
On Tuesday at 12 a lady called, she said she's from est. Late and her name is Sera-Lee. She said the money will be available in my account on that same Tuesday or Wednesday(yesterday) the latest. I don't know what's the hold up anymore. If you can kindly check for me, if possible. I'm supposed to leave today and go to KZN but I can't move until I have it.