Late delivery of Credit Card

I was upgraded to a Premier account for my credit & cheque accounts on the 5/02/2015. Since then I have received my cheque card but not the credit card. I have called the Premier call centre twice this week who have said the card will be delivered by the end of the week. It is already Thursday & I have not received it!.I will be going overseas soon & my accommodation goes off next week off my credit card which I do not yet have in my possession hence the urgency for this card now! I still have to change credit card details on the booking form so that the amounts go off from the correct card. I received better service from being on a Gold status then on Premier Banking. Surely I should be receiving better service delivery on a premier account! This card needs to arrive ASAP!!