Late delivery

Good day<br> <br> Yesterday at 10:23 i received a call from CCD courier that they are at my work reception. So i went down stairs to collect the card. I had to wait for the people who were at my reception until 10:40 and they were still not there. I decided to call their call centre and the lady who answered the call was more concentrating to verifying if she is talking to the right person other than just do what i was asking. ( i just wanted to find out where r the people who are delivering my card coz i have been waiting for them for more than 15 minutes and i informed her that i cant give her my ID coz of i am at reception is there any way that she can prove she is talking to the right person then she put me on hold until I gave up.Now i don't want to deal with CCD any more and i need the card I wanna know from FNB to close the account of what because of what they did to me i will never work with them any more. I don't have time to be waiting at reception for another 20 minutes