Late Debit order and wrong amount debited

Hello Peter

I would like to report FNB with their recent poor service. What happened is that I am changing the debit order account number for my Home Loan of which I had filled in the form correctly and in sent it in time. Now FNB never got back to me is they did change the account number of not. I then made sure that both the accounts have money so that the debit order will not bounce when it is running. The debit order date is on the 26th of every month. Come the 26th no debit order ran in both accounts, I then waited 1 more working day to see if it will run and it did not. I phoned them on the 30th of April to find out why and I was told that it is clear that the account number has been changed but the is no reason why it did not run. The person who was assisting me was Thato, she then said she will record it as a technical error and then I must phone them back on the 2nd of May to follow up *mind you I'm using my own airtime*. On the 3rd of May I phoned FNB collections as the debit order did not run still even after informing them to run with it. The person I got did not manage to advise why the debit order did not run she then asked if she must re-run it *as if that was not obvious, i mean that's the reason I'm phoning*. Again i asked her to confirm if the account number was changed and she did confirm, I also asked her to confirm the debit order amount and she said it is R9589,40 and she advised that is will go in the next 48 hours. On the 5th I got the SMS for an amount of: R9727,76 debited for the Home Loan, now I'm not sure why is the amount now different and no one explained to me. I am really disappointed in all this, i struggled for them to take the debit order and once the do the take more money without any explanation. This is seriously unprofessional and they say *how can we help you* How do you then explain this????????