CS
Chante S
1 reviews | Active since Aug 2019
29 Aug 2019, 06:58
Last time FNB is *****ing from my clients funds on my business account and calling it excess fees.
I am done, this has been the last time. Either FNB reverses the R530 excess fee charged on a R1400 debit order or i am closing my business account today. FNB please contact me because what you did today is called *****. That money is not even mine, its my clients and you just took it for no reason. I dont want excuses and i am not interested in hearing what you have to say, its simple reverse those fees or you are paying my client her R500 back and closing my business account today.
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Replies (2)
FNB (First National Bank)'s replyOfficial
29 Aug 2019, 09:27Good day Chante Seymour,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply29 Aug 2019, 09:27
Official
Good day Chante Seymour,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
CS
Chante S's updateReviewer Update
29 Aug 2019, 15:35Fnb i have been requesting for a consultant to phone me the entire day and all i get is a email trying to explain to me why it was deducted. I do not care why it was deducted, it was not my funds you took without permission it was a clients funds. I did not facilitate or authorize a overdraft, so you can not just out my account in overdraft and then deduct any money that comes in. It is *****. If a consultant does not phone me before close of business today i will have my client take action against FNB.
CS
Chante S's update29 Aug 2019, 15:35
Reviewer Update
Fnb i have been requesting for a consultant to phone me the entire day and all i get is a email trying to explain to me why it was deducted. I do not care why it was deducted, it was not my funds you took without permission it was a clients funds. I did not facilitate or authorize a overdraft, so you can not just out my account in overdraft and then deduct any money that comes in. It is *****. If a consultant does not phone me before close of business today i will have my client take action against FNB.