Last National Bank has no remors for its clients and their families

Im sitting here typing this review heartbroken, scared and emotional. As our country and the rest of the world is in the pandemic of COVID 19, with people losing their jobs we have banks like First National Bank that has no remorse to their clients. a few months ago i logged a compliant of an online ***** transaction that went of against my account (Let me mention this never happened to me at any of my previous banks), my money was reimbursed into my account and a few days along the line another transaction with the same amount was deposited into my account I did not know at the time that it was the bank that had paid the money back twice, i was under the impression that it was money i had borrowed someone. anyway now that im the only one in my household working FNB decides that they will be deducting the double payment placing me in a negative balance without any warning or consultation. I have spent over R200 in airtime trying to get hold of them and when i do the phone gets transferred from consultant to consultant and then put down in my ear. Im scared and heartbroken at the same time as i dont know how i will be able to provide for my household and pay my bills next month. Is it so much to ask that they would have just picked up the telephone and inform me or discuss payment???? you call it great customer care/services if a company approaches their customers in stead of placing them into situations that makes life unbearable :(