Last National Bank

Here is a polished rewrite:

I contacted First National Bank to query the allocation of my reward points. The agent informed me that I did not receive my points because my credit card was considered inactive for October 2025. I explained that the card’s expiry date is listed as 10/25, which means it should only expire at the end of October, not the beginning. I requested that the matter be escalated to a supervisor or manager, but the agent abruptly ended the session.