LAST NATIONAL BANK

This is a first for me, I am not customer as yet in the sense that I have history with FNB. I recently app**** for a service offered by FNB, It was completed online, I received a call from a customer service representative the following day, my details were captured successfully, she even called me back to confirm something which I think she missed. I was due to be contacted by the courier company which is the contracted service provider to deliver my documentation. I was informed that it takes about a week for this to take place. I received the call to complete my application on the 9/12/2019. Monday 16/12/2019 was a public holiday, I fully understood that I may be contacted day plus one or even two. It's going on for day plus three, I received 2 calls from a Johannesburg number yesterday which I missed due to work, I tried calling back an automated voice however says the number does not exist. I have no issue with the courier company as they are only the messenger, what perplexes me is that no follow up has been done to inform me that the courier company has been trying to get in touch with me. That is if it even was the courier company who called me. I am disappointed, however will get to the bottom of this First Amazing Race with First National Bank.