1 reviews | Active since Mar 2017
Last National Bank
Why doesn't FNB have chairs in all their branches for telephone banking users. The average waiting period is 22-30 minutes for a "service" consultant to respond. Thereafter they ask you "how can I help you" then when you respond, the response is " I can't assist you at the moment because we are offline." Consider changing your greeting because its propaganda.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***