1 reviews | Active since Aug 2016
LAST National Bank
<p>I am tired. I held the line for over 17 minutes, waiting for a so-called "Premier Banker"to explain why I have been charged R60 for withdrawing cash @ a PNP till; why I have been charged for buying Prepaid airtime using the FNB App; why I was sold a 32-day account and subsequently charged for doing that , despite the consultant who sold it to me re-assuring me several times that there were no hidden costs associated with opening an FNB Account. I visited Melville branch weeks ago to complain aboout this in vain, the Supervisors at "Premier Banking", Julia, and Rochelle Kirsten are ignoring my queries. I am frustrated and bitter. My next stop is the banking ombud - FNB needs to be stopped from robbing innocent people of their hard-earned cash. LAST National Bank indeed #*******!</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 983723
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 983723
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Once again, despite numerous promises that I will not be charged for mobile airtime purchases via the FNB App, I find it was all a lie. I have been charged 1.15 per purchase & I don't understand why this is happening AGAIN??? Why does it seem my being on the Platinum bundle is causing more problems instead of making my life easier. & the phones are conveniently going unanswered. Why is FNB hell bent on breaking promises & frustrating me endlessly???
Once again, despite numerous promises that I will not be charged for mobile airtime purchases via the FNB App, I find it was all a lie. I have been charged 1.15 per purchase & I don't understand why this is happening AGAIN??? Why does it seem my being on the Platinum bundle is causing more problems instead of making my life easier. & the phones are conveniently going unanswered. Why is FNB hell bent on breaking promises & frustrating me endlessly???