Last kick in the b*lls

I've been able to take a lot of ish from fnb, from them freezing my account to others but now yoh, the app offered me a temporary loan a few days back and I didn't take it,and on the 27th tried to take the loan but it kept saying"try later" and on the ATM it is go to your nearest branch and still they could not help me and gave me the phone to make a call. Only to receive the worst customer service and was informed that there was no temporary loan available and after that call the loan didn't appear anywhere (on the app or ATM) thank you fnb... I think it's time to find myself a new bank that will actually consider me as a customer...