Last attempt to get any service

I've been a client with FNB since I graduated and I have to say as a Premier client I am really disappointed in the service that I have received lately and am on the verge of just paying off my debts to them and moving to a different bank where you actually get service for the fees you pay.

There went a double debit off my account and I have been trying to get the debit order reversed since end of March. Everytime I chat to the customer service department they just tell me that this feature has been deactivated an d they do not know when it will be allowed again. The only option is to apply for Covid-19 application and they will then review this which I did but did not get feedback as I am not unemployed or not working at the moment so they see me as not a candidate for that which is understandable as I am not but also that is not what I want.

I don't want any support to pay my debit but just want a debit order reversed that went off my account incorrectly, so all I want is service. This is so infuriating as everyone just moves you from one to other just to be told we can't assist now, call the company.

I've even sent you a message on Twitter asking for assistance and my message was just ignored and this is now the last straw and if no assistance is given then I am closing all my accounts with the bank and moving on as I am paying way too much in fees to be ignored.