Laptop

It seems every time I need some sort of service from FNB I need to first lay a complaint via this platform so here it goes, I ordered a laptop with the devices dept of FNB because my one decided to shutdown on a day when my UJ assignment was due. I decided to call FNB for help and The device dept realesed my device immediately as I “qualified” for it only for them to call me back the next day to tell me that FNB is holding the device pending investigation. They gave *** to call and do a follow up which iv been doing only to be transferred from pillar to post. I have been a loyal FNB customer who is now fed up with this treatment and would welcome moving banks. I am Tired. Thanks