kM
kabelo M

1 reviews | Active since Aug 2013

04 Mar 2015, 12:04

Laon Approved 5 days later it was I get a message saying application was unsuccessful.

On the 26 of February I went to the FNB Branch for loan application and it was approved singed the contract the lady that was helping took all documents that was needed and told me that the money will in my bank account within 48 hours then I left.<br> <br> Same day later I got SMS saying I need to submit some documents as they did not receive and they were looking for the same information that I submitted, I went back the next day I resubmitted the document to the same lady that assisted initially and she showed me the screen that when she was sending the documents the previous day they were acknowledging that they have received the documents. <br> <br> 5 days later while im still waiting for the money I get the unsuccessful application. To my surprise I have the contract with me that I signed on the day my Loan application was approved.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2015, 13:04
Official
Hello kabelomaloka,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 638353.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)