Lacl of client focus

I have had a lot of statement issues with the bank. One the app does not give a credible statement that other banks can use. Then called them to send me one, I was told no I have to use the app. Yes they see it but won't send it. Then went to the atm and a statement printer, both did not allow me to print the statement. Had to give up on the loan application I was doing. This is not a bank for innovation, nor are they customer centered. Their approach is always that, 'this is how we do it' and nothing about we will take this into consideration when updating our systems.