lackadaisical service from FNB

FNB short term insurance. I lodged a claim with FNB STI on the 12 Dec 2025 for the theft of a ****** motor vehicle. It was lodged on the FNB as per requirement. After waiting for confirmation on the claim nothing was received. I then lodged an internal complaint with FNB requesting feedback and was then contacted by a member of the complaints team. I assumed that this will be treated with the urgency that it was required. On the 17th December I received an email confirming that FNB has appointed an Investigator to assist with validating the claim. Today being the 29-12-25 I requested an update on my claim and was advised that the assessing team should have contacted me. So 15 days have passed and nothing has been done by FNB. I am required to return the rental vehicle shortly and from the looks of things it may take months for FNB to resolve this claim. I have dealt with other insurance companies and FNB is by far the worst. No communications, no updates on the claim and no- one can provide any information. I am shocked at the lackadaisical approach of FNB that even after complaining internally nothing has been taken seriously. Can I have feedback here FNB?