Lack of Transparency Around Unexplained Bank Charges

I am extremely unhappy with the lack of transparency regarding bank charges. I recently received a charge on my account labeled #ITEM PAID NO FUNDS 1 ITEM for R135. There was no explanation provided for what this charge is for. At the very least, FNB should take customers into its confidence and clearly communicate why they are being penalised.

I’ve also noticed a similar charge on my business account labeled #Excess Item Fee—again, with no explanation or reference to which merchant or transaction this relates to. Surely FNB has the capability to identify and disclose this information, as other banks do.

Right now, it feels like FNB is silently deducting money from clients without adequate justification. This is unacceptable and reflects a worrying lack of transparency and regard for customer trust.