AV
Atul V

1 reviews | Active since Jan 2012

08 May 2018, 13:48

Lack of Transparency and rude attitude of FNB home loan

I have got Home Loan account - *** with FNB. I have got funds available in Flexibond facility which are available for usage. However, bank lack transparency to show same on the statements. As, neither flexibond funds are shown in the statement of the account or bank is ready to issue a letter on request for the available funds.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2018, 09:26
Official

Good Day Atul,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Homeloans and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***