Lack of Systems

<p>I Visited FNB Sunnyside branch in pretoria,was amazed to see that the bussiest branch in the heart of pretoria still write every client that walks in, I didnt expect this from FNB after they were ranked no1 bank with systems. I was told that I will only be helped after 16H00, so I called online department toassist me and spoke to Ms Duma who said i will only get the letter after 24 hours because that's admin work. She ddnt even hesitate to dismiss me with no effort to find a solution for me.</p> <p> </p> <p>Well I must say Ms Shirley a white lady at Sunnyside branch is one of the candidates that has passion in what they do, she demonstrated excellent customer service and calmly assured me to wait patiently to be assisted. She ia an all rounder from client login,to telephone queries,self help desk and ATM support. This woman deserve an award of the year, highly energetic and very helpful. Well Indeed eventually I was assisted by Noxolo who was also friendly and kind. Thank you to the two ladies Shirley and Noxolo and a BAG thumb down to FNB manual system and Ms Duma</p>