Lack of support / service

I have been an RMB private banking client since 2008. I never received any service and eventually gave up. Earlier this year, I was approached by an RMB representative and I decided to give them another chance. Seeing as I work overseas I felt it was a good idea to be able to make use of the private banker as banking inside South Africa whilst living outside proves to be challenging.<br> The representative set me up changing my credit card facilities etc in May. <br> <br> 1. During July 2015 my account with all my funds was suddenly (without warning) frozen, and I still do not have access to it. I was left stranded to try and find funds to pay month end bills without any support from my PRIVATE BANKER. Apparently a note was sent to the CEO, but that was the extent of the support.<br> <br> 2. I am still waiting for my NEW credit card. (I declined to renew my existing credit card which expired 31 July 2015. I am currently stranded with no access to any funds since 1 Aug 15). <br> <br> I have used the PRIVATE BANKERS tel details to contact him, and although there is clear evidence of message being delivered, I receive no response. The lack of response is unprofessional and unacceptable.<br> <br>