lack of support

I have waited for months to have a debit order facility running at banks It took me 4 months just to get the facility now after i AFTER NUMEROUS times phoning got it to work now after 2 months of debiting it does not work the lady at the call centre just say she cant help me for unrelated matter then when I ask to speak to a manager the manager tells me that the fault is on there side still not working after a 35min where I am put on hold 5 times<br> it is still not working<br> <br> I am opening a account at another bank maybe I will be able to run a business from there