Lack of service on Secure Chat and complaints department

Your chat service has been extremely disappointing. I have logged two complaints and spoken to Mickayla, Jenniffer and another representative, yet my issue remains unresolved and I have received no feedback.

When I took out a loan, your system forced me to select the 16th as my salary date, despite my salary being paid on the 25th. I have contacted you multiple times to have this corrected, only to be told that it cannot be changed. I have also received no response regarding my formal complaint. I am extremely frustrated by the lack of assistance and communication. I should not have to repeatedly contact your bank to resolve a straightforward issue.