Lack of service, no interest in clients!! FNB ***** Division

FNB ***** Department has not sorted out the ***** problem on my FNB Credit Card since 18 February 2020 and as of today, 5th of August, absolutely nothing has been done, no feedback, no emails, nothing. I have not even been given a case number! I have been sent from pillar to post with loads of promises with no action. Every time I call I have to hold on forever just to be cut off. Having spoken to several people in the department, I have eventually spoken to the investigating officer, Chris Fernandez, on 23 June, who was supposedly busy with my case. He told me the outcome of the investigation would be conveyed to me by someone else and that he emailed the person involved to contact me. Since then no joy. I went back to the bank and since then I have been yet again sent from pillar to post. The last name I was given was a Mr. Van Rooyen, Manager at ***** Department, FNB. I have tried several times to contact Mr. Van Rooyen with no luck. No answer even till today. Just to confirm : on the 18th of February when I registered the ***** case, the ********** amount showed as "Pending" on my credit card which means it had not cleared from my credit card. I was told the card was cancelled with immediate effect. FNB ***** Department has all my details - contact number, email address etc. On 18 August it will be SIX MONTHS!!! since I have registered the ***** claim with ***** Department and absolutely NOTHING has been done. I need this resolved NOW!!! I would highly appreciate ANY help urgently.